Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services provided by SintaLustr Pty Ltd (ABN: 12 345 678 901) ("SintaLustr," "we," "us," or "our"), including our website, training courses, and related services.

By accessing our website, enrolling in our courses, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

1.1 Definitions

• "Services" means all training courses, educational content, coaching services, and related materials provided by SintaLustr
• "User," "you," or "your" refers to any individual or entity accessing or using our Services
• "Content" means all materials, information, and resources provided through our Services
• "Agreement" means these Terms together with our Privacy Policy and any additional terms that apply to specific Services

2. Our Services

2.1 Service Description

SintaLustr provides professional public speaking and communication training services, including:

• Foundation and advanced public speaking courses
• Corporate communication training programs
• One-on-one coaching and mentoring
• Online and in-person training sessions
• Educational resources and materials
• Assessment and certification services

2.2 Service Availability

We strive to provide uninterrupted access to our Services, but we cannot guarantee that our Services will always be available or error-free. We reserve the right to:

• Modify, suspend, or discontinue any Service at any time
• Limit access to certain features or content
• Perform maintenance and updates that may temporarily affect availability

2.3 Service Standards

We are committed to providing high-quality training services and will:

• Deliver courses according to published schedules and curricula
• Provide qualified instructors and appropriate learning environments
• Offer reasonable support and assistance to participants
• Maintain professional standards in all our interactions

3. Enrollment and Payment

3.1 Enrollment Process

To enroll in our courses, you must:

• Be at least 18 years old or have parental/guardian consent
• Provide accurate and complete information during registration
• Pay all applicable fees before the course commencement date
• Meet any prerequisite requirements for specific courses

3.2 Pricing and Payment

Course fees are displayed on our website and are subject to change. Payment terms include:

• All prices are in Australian Dollars (AUD) and include GST where applicable
• Payment is due at the time of enrollment unless payment plans are specifically arranged
• We accept major credit cards, bank transfers, and approved corporate invoicing
• Additional fees may apply for materials, assessments, or certifications

3.3 Corporate Training

For corporate training services:

• Pricing is based on customized quotes and agreements
• Payment terms may be negotiated based on the scope of services
• Cancellation and rescheduling policies may differ from individual courses

3.4 Failed Payments

If payment fails or is disputed:

• Your enrollment may be suspended until payment is resolved
• Additional fees may apply for payment processing or collection efforts
• We reserve the right to cancel your enrollment for non-payment

4. User Conduct and Responsibilities

4.1 Acceptable Use

You agree to use our Services in a manner that is:

• Legal, ethical, and professional
• Respectful of other participants and instructors
• Consistent with the educational purposes of our programs
• Compliant with all applicable laws and regulations

4.2 Prohibited Activities

You agree not to:

• Disrupt or interfere with training sessions or other participants
• Use our Services for any illegal or unauthorized purpose
• Share, distribute, or reproduce our proprietary materials without permission
• Attempt to access restricted areas of our systems or networks
• Provide false or misleading information during enrollment or participation
• Engage in harassment, discrimination, or inappropriate behavior
• Use automated systems to access our Services without authorization

4.3 Attendance and Participation

Course participants are expected to:

• Attend all scheduled sessions unless alternative arrangements are made
• Actively participate in exercises and discussions
• Complete assignments and assessments as required
• Notify instructors of any issues or concerns that may affect participation

4.4 Consequences of Misconduct

Violation of these conduct rules may result in:

• Warning or counseling
• Suspension from current or future courses
• Termination of enrollment without refund
• Legal action where appropriate

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, materials, and resources provided through our Services are protected by intellectual property laws and remain the property of SintaLustr or our licensors. This includes:

• Course curricula, training materials, and methodologies
• Written content, presentations, and educational resources
• Audio and video recordings of training sessions
• Software, applications, and website content
• Trademarks, logos, and branding elements

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for your personal educational purposes
• Download and use provided materials solely in connection with your course participation
• Retain materials for personal reference after course completion

5.3 Restrictions

You may not:

• Reproduce, distribute, or sell our materials without written permission
• Modify, adapt, or create derivative works based on our content
• Use our materials for commercial purposes or to compete with our Services
• Remove or alter any copyright, trademark, or other proprietary notices
• Reverse engineer or attempt to extract source code from our software

5.4 User-Generated Content

If you provide feedback, suggestions, or other content to us:

• You retain ownership of your original content
• You grant us a license to use such content for our business purposes
• You warrant that your content does not infringe on third-party rights

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

6.1 Information Collection

By using our Services, you consent to our collection and use of personal information as described in our Privacy Policy, including:

• Registration and contact information
• Course participation and progress data
• Payment and billing information
• Communications and feedback

6.2 Confidentiality

We maintain confidentiality regarding:

• Individual performance assessments and feedback
• Personal information shared during training sessions
• Corporate client information and training details

However, we may share anonymized, aggregated data for research and improvement purposes.

7. Cancellation and Refund Policy

7.1 Cancellation by Participant

If you need to cancel your enrollment:

• More than 14 days before start: Full refund minus administrative fee (AUD $50)
• 7-14 days before start: 50% refund
• Less than 7 days before start: No refund unless exceptional circumstances
• After course begins: No refund for remaining sessions

7.2 Exceptional Circumstances

We may provide refunds outside normal policy for:

• Medical emergencies (with appropriate documentation)
• Bereavement or family crisis
• Job loss or significant financial hardship
• Military deployment or transfer

7.3 Cancellation by SintaLustr

We reserve the right to cancel courses due to:

• Insufficient enrollment numbers
• Instructor unavailability
• Force majeure events (natural disasters, pandemics, etc.)
• Facility issues or safety concerns

If we cancel a course, you will receive:

• Full refund of all fees paid
• Priority enrollment in alternative courses
• Reasonable advance notice when possible

7.4 Rescheduling

Subject to availability, participants may reschedule their enrollment:

• One free rescheduling per enrollment
• Additional rescheduling subject to administrative fee
• Must be requested at least 7 days before original start date

8. Limitation of Liability

8.1 Service Disclaimer

Our Services are provided "as is" and "as available." We do not warrant that:

• Services will be uninterrupted or error-free
• All information provided is complete or accurate
• Services will meet your specific requirements or expectations
• Any particular outcome or result will be achieved

8.2 Limitation of Damages

To the maximum extent permitted by law, SintaLustr shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Personal injury or property damage (except where caused by our negligence)
• Damages arising from third-party actions or services

8.3 Maximum Liability

Our total liability to you for any claim relating to our Services shall not exceed the total amount you have paid to us for the specific Service giving rise to the claim.

8.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies rights or remedies available under Australian Consumer Law or other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless SintaLustr, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, or expenses arising from:

• Your use of our Services in violation of these Terms
• Your violation of any applicable laws or third-party rights
• Any content or information you provide that infringes on intellectual property rights
• Your negligent or wrongful conduct during participation in our Services

This indemnification obligation shall survive termination of these Terms and your use of our Services.

10. Termination

10.1 Termination by You

You may terminate your relationship with us at any time by:

• Ceasing to use our Services
• Following our cancellation procedures for enrolled courses
• Requesting account closure (where applicable)

10.2 Termination by SintaLustr

We may terminate your access to our Services immediately if:

• You breach these Terms or our policies
• You engage in conduct that disrupts our Services or other users
• You fail to pay required fees
• We reasonably believe termination is necessary to protect our interests or others

10.3 Effects of Termination

Upon termination:

• Your right to access and use our Services ends immediately
• You must cease all use of our proprietary materials
• Provisions regarding intellectual property, liability, and disputes shall survive
• Refunds (if any) will be processed according to our refund policy

11. Dispute Resolution

11.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us to discuss any concerns. Many issues can be resolved through direct communication.

11.2 Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of New South Wales for any legal proceedings.

11.3 Alternative Dispute Resolution

For disputes that cannot be resolved informally, we agree to participate in mediation before pursuing litigation. Mediation shall be conducted by a mutually agreed mediator in Sydney, Australia.

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific Services, constitute the entire agreement between you and SintaLustr regarding your use of our Services.

12.2 Amendment

We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated to enrolled participants. Continued use of our Services after changes constitutes acceptance of the modified Terms.

12.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

12.6 Force Majeure

Neither party shall be liable for any failure to perform due to circumstances beyond their reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.

12.7 Contact Information

Questions about these Terms should be directed to:

SintaLustr Pty Ltd
Level 15, 1 Market Street
Sydney NSW 2000
Phone: +61 2 8765 4321
Email: [email protected]