1. Overview
SintaLustr Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of your information in accordance with this policy.
Our Contact Details
SintaLustr Pty Ltd
Level 15, 1 Market Street
Sydney NSW 2000
Phone: +61 2 8765 4321
Email: [email protected]
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Name, date of birth, gender
- Contact Information: Email address, phone number, postal address
- Professional Information: Job title, company name, industry, professional experience
- Educational Information: Training history, certifications, course preferences
- Financial Information: Payment details, billing address (processed securely through third-party providers)
- Communication Records: Correspondence, support requests, feedback
2.2 Technical Information
We automatically collect certain technical information when you use our website:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: General location based on IP address
- Cookies and Similar Technologies: As described in our Cookie Policy
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (when you choose to connect your accounts)
- Professional networking sites
- Payment processors
- Marketing partners (with your consent)
- Publicly available sources
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Providing training courses and educational services
- Processing enrollments and managing your account
- Communicating about courses, schedules, and updates
- Providing customer support and responding to inquiries
- Issuing certificates and tracking progress
3.2 Business Operations
- Processing payments and managing financial transactions
- Maintaining accurate records and compliance
- Conducting quality assurance and training evaluation
- Managing relationships with corporate clients
- Improving our services and developing new offerings
3.3 Marketing and Communications
- Sending newsletters and educational content (with consent)
- Promoting relevant courses and events
- Conducting market research and surveys
- Personalizing your experience on our website
3.4 Legal and Compliance
- Complying with legal obligations and regulations
- Protecting our rights and interests
- Preventing fraud and ensuring security
- Resolving disputes and enforcing agreements
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and financial institutions
- Cloud hosting and data storage providers
- Email marketing and communication platforms
- Website analytics and optimization services
- Professional advisors (lawyers, accountants, consultants)
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate potential violations of our terms of service
4.4 Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.1 Security Measures
- Encryption: Data transmission and storage using industry-standard encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Security Training: Regular training for staff on data protection practices
- System Monitoring: Continuous monitoring for security threats and vulnerabilities
- Incident Response: Procedures for responding to data breaches or security incidents
5.2 Data Breach Notification
In the event of a data breach that poses a risk to your privacy, we will:
- Notify the Australian Privacy Commissioner within 72 hours (where required)
- Inform affected individuals without unreasonable delay
- Take immediate steps to contain and remedy the breach
- Conduct a thorough investigation and implement preventive measures
7. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
7.1 Access and Correction
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
7.2 Communication Preferences
- Opt-out: Unsubscribe from marketing communications at any time
- Preferences: Update your communication preferences in your account
- Direct Marketing: Object to the use of your information for direct marketing
7.3 Data Portability
You may request a copy of your personal information in a structured, commonly used format.
7.4 Making a Request
To exercise your privacy rights, contact us at:
- Email: [email protected]
- Phone: +61 2 8765 4321
- Post: Privacy Officer, SintaLustr Pty Ltd, Level 15, 1 Market Street, Sydney NSW 2000
We will respond to your request within 30 days and may require verification of your identity.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements.
8.1 Retention Periods
- Course Records: 7 years after completion (for certification purposes)
- Financial Records: 7 years (for tax and accounting requirements)
- Marketing Consents: Until withdrawn or 3 years of inactivity
- Website Analytics: 26 months maximum
- Support Communications: 3 years after resolution
8.2 Deletion Process
When personal information is no longer required, we securely delete or anonymize it according to our data retention schedule and legal obligations.
9. International Data Transfers
We primarily store and process your personal information within Australia. However, some of our service providers may be located overseas, including in:
- United States (cloud hosting, analytics services)
- European Union (email services, customer support tools)
- Other countries where our technology partners operate
When transferring personal information overseas, we ensure appropriate safeguards are in place, including:
- Contractual protections with service providers
- Compliance with relevant data protection standards
- Regular assessment of security measures
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
10.1 Notification of Changes
When we make material changes to this policy, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email (if you have an account with us)
- Display a prominent notice on our website
- Obtain consent for changes that significantly affect your rights
10.2 Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
Privacy Officer
SintaLustr Pty Ltd
Level 15, 1 Market Street
Sydney NSW 2000
Australia
External Complaints
If you are not satisfied with our response to your privacy complaint, you may contact the Australian Privacy Commissioner:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]